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FREE Mini Khakhra on Every Order!
FREE Mini Khakhra on Every Order!

Shipping Policy

The following table details the shipping prices based on the shipping country.

Germany

Price Range Shipping Rate Weight Limit
Order < € 34,98 € 4,50 No Weight Limit
Order > € 34,99 Free Shipping No Weight Limit
Monday Berlin Same Day Delivery Details can be found here : https://www.spicevillage.eu/pages/berlinsameday

Austria

Price Range Shipping Rate Weight Limit
Order < € 49,98 € 7,50 No Weight Limit
Order > € 49,99 Free Shipping Upto 30 kgs - each additional 30 kgs costs € 7,50

EU Countries (Remaining) - France, Italy, Netherlands, Belgium, Finland, Denmark, Spain

Price Range Shipping Rate Weight Limit
All Orders € 15,00 Upto 18 kgs - each additional 30 kgs costs € 15,00

Rest of EU - As of right now we are not shipping outside of these locations, however if you would like delivery outside of these countries please email us on support@spicevillage.eu and we will be happy to give you a shipping estimate for the same.

Shipping Policy

Section 1: Introduction

This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website. This policy does not create legally enforceable rights and obligations; it merely indicates our usual practice in relation to the delivery of products.

To get an overview of our legally enforceable rights please visit https://spicevillage.eu/pages/agb

Section 2: Free delivery

The delivery charges limit for free delivery is shown in the table above.

Section 3: Geographical limitations

We are currently only delivering for the countries where the rates are mentioned above. If the rates are not mentioned we DO NOT provide delivery. Delivery can be provided on request - please make your cart and then email support@spicevilalge.eu to get a shipping estimate.

Section 4: Delivery methods and periods

Delivery charges will be calculated by our website and automatically applied to your order during the checkout process. Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order. All orders placed before 12:00 pm on a working day will be dispatched the same day. Any orders placed after 12:00 will be dispatched the next working day. This might change in some circumstances based on our discretion.

Section 5: Delivery tracking and Time Line

Delivery tracking is available in respect of all orders for our products. We use DHL for all deliveries within Germany and they usually deliver within 2-4 working days (without guarantee, not including date of dispatch).

We use DHL or UPS for all deliveries outside Germany and they usually deliver within 8 to 10 working days (without guarantee, not including date of dispatch).

The carrier is selected based on our discretion.

Section 6: Receipt and signature

All deliveries must be received in person at the delivery address, and a signature must be provided.

Section 7: Collection

If your products remain undelivered, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection. They normally leave the parcel with a neighbor or at the closest packet center.

In case no card is left, the carrier’s website is usually updated with the pick up time and location. In such cases a proof of address (normally in Germany a “Anmeldung” Certificate) and passport should be taken for collection.

Section 8: Delivery problems

If you experience any problems with a delivery, please contact us using the contact details that we publish on our website. If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery even where the initial delivery was free of charge. An indicative list of the situations where a failure to deliver will be your fault is set out below:

  1. You provided the wrong address for delivery
  2. There is a mistake in the address for delivery that was provided
  3. The address for delivery is not reasonably accessible
  4. The address for delivery cannot safely be accessed
  5. If in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery
  6. If in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

Section 9: Packet Shop Delivery

If your order is delivered at a packet shop you are requested to pick up the parcel by taking a valid form of ID with your current address (same as delivery address) within 5 working days. If you fail to pick up your order it will be returned to us and the following amount will be deducted from your refund.

For Germany - EUR 9,00

For Outside Germany - EUR 15,00

Section 10: Redelivery

DHL maybe able to provide redlivery if a package has been delivered to a packet shop or a packstation. Please follow the link below and request a redelivery: https://www.dhl.de/de/privatkunden/hilfe-kundenservice/beauftragung-zweitzustellung.html